ETT 24/7 Customer Service

With our digital service support we reached a new level of customer service. Via a mobile phone camera, AR glasses or Team Viewer, our remote service experts can see in real time what your technician sees on site and show details. This concept allows us to guide and instruct your staff step by step, e. g. during fault clearance on the packaging machine.

OUR COMMITMENT

In the best case, of course, no malfunctions or issues should ever occur during operation of a packaging machine. Nevertheless, something can go wrong for various reasons. As a supplier of high-quality packaging machinery, ETT are committed to give you direct support in the event of a failure.

On our service hotline, a direct contact person is available 24/7 for the customer. In order to save valuable time, ETT’s service team makes every effort to eliminate faults as quickly as possible.

YOUR BENEFITS

• Remote-Support
• Video-Support
• 24/7 hotline provided by ETT expert staff
• Quick response
• Up-to-date communication via common channels (Teams, WhatsApp, E-Mail)